Help

An IR (impulse response) reproduces the way a guitar or bass cabinet sounds with a microphone placed in a particular spot. You load it into your pedalboard, your modeller or your plugin, after the amplifier, and it gives your sound the cabinet and the microphone of our studio.

A capture reproduces a whole amplifier: its response, its gain and its character. You load it into your gear (Tonex, Quad Cortex, Kemper or NAM) and it sounds like the real amplifier in our studio.

Recordings made in our rooms, ready to use in your own production.

It depends on the format. If the capture is amp only (DI), you need to add a cabinet: an IR or the one in your own gear. If it is amp plus cabinet, it already includes one. Every product page says which format it comes in.

Yes. Every amplifier, cabinet and microphone is ours, and we record them in our own rooms with our own gear. Each product page says how it was recorded: microphones, preamps and so on.

The gear we capture is made by other brands. We use abbreviated names to make it clear that these are Romaphonic Studios products and not official products of those brands, with which we have no relationship. The description on each product page tells you which piece of gear it is.

Yes. Every product has demos you can play straight from the catalogue, without opening the product page, and inside the product page as well.

On every product page, the “What you get” block lists how many captures or IRs it comes with, which microphones and cabinet they were recorded with, and the details of the gear.

With Tonex, Quad Cortex, Kemper and NAM. On the product page you choose your platform before adding the product to the cart, and you get the files for that platform.

With any device or program that loads IRs in WAV format: pedalboards and modellers (Helix, Fractal, Quad Cortex and Kemper, among others) and IR loader plugins. They come at several sample rates so you can use the one your gear asks for.

Write to us with your order number before downloading the files and we will swap it for the right platform.

Neural DSP does not allow files for Quad Cortex to be sent: they are shared through Cortex Cloud. So when you buy we ask for your Cortex Cloud username, and we share it with you within 48 business hours. We email you when it is ready.

Write to us with your order number and the right username, and we will share it there.

No. You buy with your email, and the account is created on its own: when you finish the purchase you choose your password, and everything stays saved so you can download again.

If you are billed in Argentina, with Mercado Pago in pesos (credit card, debit card or account money) or with an international card in dollars. From any other country, with a credit or debit card in dollars, and with Apple Pay and Google Pay as well.

In dollars. If you are billed in Argentina and pay with Mercado Pago, you see the total in pesos before confirming the purchase.

With Mercado Pago, yes, depending on the instalments your card offers at that moment.

Mercado Pago only appears if the billing country is Argentina. If you are in Argentina and do not see it, check the country in your billing details.

Nothing: as soon as it clears, the download is enabled on its own and we let you know by email. Some payment methods take a few hours to clear.

If the payment is declined, nothing is charged. You go back to the payment step with your details already filled in, and you can try another card or another method.

Yes. Your card details are processed directly by Mercado Pago or Stripe: we never see them and we never store them.

Every now and then we post promotions on our social media. If you have a code, you enter it in the cart before paying.

Yes. We email you the invoice after the purchase.

As soon as the payment is approved, the download button appears on the confirmation screen. You also get an email with the links, and everything stays in your account, under “My downloads”.

What you bought stays in “My downloads” and you can download it again whenever you want, for example if you change computers.

As many as you need, from your account.

Check your spam or promotions folder. If it is not there, sign in to your account with the email you used to buy: everything is under “My downloads”. If it still does not show up, write to us with your order number.

In a compressed file (ZIP) with the files for your platform.

We have a step-by-step guide for every platform. The link is in your purchase email and under “My downloads”.

Your account was created on its own with your email. If you did not choose a password when you bought, use “Reset password” with that email and you will get a link to create one.

Go to “Sign in”, tap “Reset password”, and we send a link to your email so you can choose a new one.

Use them in your recordings, your productions and live, including commercial work, with no royalties to pay. What you cannot do is share them, resell them or redistribute them, on their own or inside other products.

Yes. Whatever you record with them is yours, and you can release it and sell it without paying anything extra.

The license is personal. Every member who wants to use them on their own gear needs their own copy.

As these are digital products, they cannot be returned once downloaded. If a file is damaged or does not match the description, write to us with your order number and we will sort it out.

Write to info@romaphonicstudios.com with your order number and we will answer as soon as we can.

Very soon: we are putting together Romaphonic Studios Remote Custom, to record your own gear or a sound made to measure in our studio.